Kory Maynard Brown
Семейное положение не в браке
2011-2016 Language Link
English language teacher
I taught English as a Foreign Language to students of all age groups. Starting with children as young as 3, using songs and games to get them engaged in learning, often without them even knowing they were learning another language. I've used many resources to do this, including several course books, jolly phonics, custom created resources and general resources, all catering to the needs of the student.
I worked extensively with teens, both in general English courses and for preparation for examinations and for schools in the U.K. and America. I have extensive experience both with groups and individual students. Many of my students were given to me as a "last attempt" as other teachers were unable to connect with them, establish discipline, or the results which the student or parents wanted. I have never lost a student due to these factors.
I taught adults, again both in an individual and group setting. General English courses, extensive experience teaching business English for major companies both "in-company" and in a school location. I've coached individual students applying for jobs abroad both in tactics and strategies for the interviewing process in English, but also in compiling a resume and CV.
I taught preparation courses, individually and in a group, for IELTS, FCE, CAE and the American SAT with above average results.
I attended workshops and meetings in order to further myself as a teacher, as well as independent study. Some of my other tasks included testing the level of new, incoming students in order to place them properly, communicating with my DoS in order achieve proper time and content management with my classes. I often liaised with fellow teachers in order to find solutions to difficult situations or problems.
2007-2009 ING Retirement Services
Customer service engineer
I worked as a leader customer service representative, helping clients to manage their retirement plans, usually in the form of 401(k) accounts. My responsibilities included working as a client manager, informing the client about the myriad of laws and regulations governing their plans so that they could make informed decisions.
Upon achieving excellent results in customer satisfaction, I was assigned to high profile clients with multi-million dollar accounts for major government and private industries. I provided advice and support to other representatives, working as a "floor support" so that agents would be able to successfully complete their own metrics and calls.
My people and customer service skills were excellent and received praise from superiors and clients, with a nearly 0% rate of irate customers demanding to speak to supervisors.